Refund policy

Last Updated: October 2026

 

ORDER CANCELLATION

You may cancel an order at any time before shipping by providing written notice to The Cosy Porter ("We", "Us"). If the order has already been processed or shipped, you will be responsible for the return shipping costs.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

Unless otherwise specified, you are solely responsible for all fees, duties and taxes that may be incurred. If you refuse to pay these fees and the item is returned, any charges incurred and a 10% administrative fee for processing the return will be deducted from your refund. We may take up to 14 business days to process your refund.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

RETURNS & REFUNDS 

If you are not satisfied with your purchase, you may return it to us within fourteen (14) days of receiving your item for a refund of the item minus the shipping cost. All returned items must be in new and unused condition, labels intact and in the original, undamaged packaging. It can be returned for a refund, exchange (of equal or lesser value) or store credit.

To start a return, you can contact us at hello@thecosyporter.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

After receiving your return and inspecting the condition of your item, we will process your return if you are eligible for one. We may take up to 14 business days to process your refund. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS/NON-RETURNABLE ITEMS

Gift voucher, gift cards, digital downloads and sale items are FINAL SALE and cannot be exchanged or refunded.

TRY BEFORE YOU BUY CANCELLATION & REFUNDS

You may cancel your rental before it has been processed or shipped by providing written notice to us. Once your rental has been shipping, the rental fee is non-refundable.

We reserve the right to refuse or cancel your rental at our discretion.

 

You can always contact us for any question at hello@thecosyporter.com.